Complenic is a complete complaint management system. Register complaints, assign the right engineer, track warranty, follow the full timeline and print PDF reports — all in one place.
Works for any business — real estate, electronics, telecom, construction, healthcare & more
🖱️ Click a status to see the complaint progress in real-time
From the first call to the final report — register, assign, track and resolve, all in one powerful system.
Click a level to see how it works. Use as many or as few levels as your organization needs.
Role-based access keeps data safe and work moving. Each role sees exactly what they need — nothing more, nothing less.
Full control of settings, users, locations, products, categories and all system data.
Oversees complaints, manages teams, assigns engineers and generates reports for their region.
Receives assigned complaints, updates status, adds work comments and marks issues as resolved.
Monitors contractors on-site, verifies completed work and reports back to management.
Customers and engineers get notified instantly when complaint status changes — no manual follow-up needed.
Automated SMS sent to customers and engineers when a complaint is registered, assigned, in progress or resolved.
Automated weekly SMS summary of pending complaints, helping managers stay on top of unresolved issues.
Every SMS is logged with delivery status, recipient, message content and timestamp for complete transparency.
If you have customers and complaints, Complenic fits. It adapts to any business nature and scale.
Sign up for a free demo and see Complenic in action. No credit card required.
Get Started Free →Yes. It works for real estate, electronics and appliances, telecom, construction, hospitals, schools, retail, facility management and any business that handles customer complaints. The flexible location hierarchy and product categories adapt to any industry.
Yes. Any complaint can be exported as an official PDF report with one click, complete with customer details, product information, timeline and resolution notes.
Yes. Reports by customer, product, manager, engineer, region and category can all be exported to Excel with one click for offline analysis.
Yes. You can map regions, cities, branches, projects, blocks and individual flats or bungalows — perfect for small, medium and large organizations.
Yes. Admins, managers, engineers and supervisors each get their own access rights through role-based permissions. You can customize exactly what each role can see and do.
Yes. Automated SMS alerts are sent to customers and engineers when complaint status changes. Weekly scheduled reports keep managers updated on pending issues, and every SMS is logged for delivery tracking.
Yes. Every product's warranty status is tracked with serial numbers. The system automatically flags whether a complaint is under warranty or not, and warranty can be updated directly from the complaint screen.
Yes. You can register for a free demo and receive temporary login credentials via email to explore the full system with admin access.